St Mary's Bridge Branch: 01752 344322
Saltash: 01752 845396
Ivybridge: 01752 895379
Plympton Lettings: 01752 330748
Saltash Lettings: 01752 845396
Ivybridge Lettings: 01752 895379
cushions
conservatory
family in the park
Customer Satisfaction Questionnaire - Purchasing Your Home
Please let us know how satisfied you were with our performance, professionalism and customer service standards throughout the purchase of your new home.
Guidance for completion
Your feedback is very important to us; this short questionnaire should take no more than 10 minutes to complete. All comments will be treated in strictest confidence, and will be used to improve our levels of service provided.
Branch:
Name of Client(s):
Date of Completion:
Address of Home Purchased:
Email Address:
Contact Telephone Number(s):
Address Moved From:
The first part of the questionnaire involves answering questions on a five-point scale.
Please highlight the appropriate answer.
Question 1
How would you rate your overall moving experience through Maitlands Estate Agents from your initial contact with the office, through to making an offer and your subsequent moving in?
Very Satisfied
Satisfied
Not Sure
Dissatisfied
Very Dissatisfied
Question 2
How would you rate the level of service provide to you from the branch?
Very Satisfied
Satisfied
Not Sure
Dissatisfied
Very Dissatisfied
Question 3
How would you rate the level of customer service provided to you from the Sales Completion Department?
Very Satisfied
Satisfied
Not Sure
Dissatisfied
Very Dissatisfied
Question 4a
Did you use the Maitlands Conveyancing Service?
Yes(Please answer question 4c)
No(Please answer question 4b)
Question 4b
If you chose not to use the Maitlands Conveyancing Service, please could you indicate your reasons for this decision?
Question 4c
How would you rate the service and efficiency provided by the recommended solicitor?
Very Satisfied
Satisfied
Not Sure
Dissatisfied
Very Dissatisfied
Name of Solicitor:
Question 5a
Did you use the services of the Maitlands Mortgage Centre
Yes(Please answer question 5c)
No(Please answer question 5b)
Question 5b
If you chose not to use the Maitlands Mortgage Centre, please could you indicate your reasons for this decision?
Question 5c
How would you rate the Maitlands Mortgage Centre's services and efficiency?
Very Satisfied
Satisfied
Not Sure
Dissatisfied
Very Dissatisfied
Name of Mortgage Advisor:
Question 6
Are you aware of the goods, products and services that the Customer Service Help and Advice Centre can offer you both now and in the future?
Yes
No
Question 7
Are there any goods, products or services that you would like to see introduced via the Maitlands Customer Service Help and Advice Centre? Please be as specific as possible to enable us to consider your requirements.
Question 8
Would you recommend Maitlands Estate Agents to friends as a preferred Agent and would you be happy to use our services again if you decide to sell another home in the future?
Yes
No If no, please could you provide your reason for this decision in the space below:
Question 9a
Are there any areas or services that Maitlands Estate Agents could improve upon for the future? Please provide as much detail as possible as this will help us to consider your requirements fully.
Areas for improvement:
Question 9b
Where there any areas or services in which Maitlands Estate Agents excelled? Please provide as much detail as possible so that we can thank our staff on your behalf.
Areas for success:
Question 10
Finally, please feel free to provide any further comments about the professionalism, services, and standards that you have experienced from Maitlands Estate Agents.
We would like to thank you for taking the time to complete this short questionnaire; your feedback is very important to us and will be treated in confidence.
Finally, the whole Maitlands team would like to wish you every happiness in your new home. If we can be of any further help both now and in the future, please feel free to contact us at customerservices@maitlands.biz