Maitlands Estate Agent, Devon, Plymouth, Southwest

St Mary's Bridge Branch: 01752 344322
Saltash: 01752 845396
Ivybridge: 01752 895379
Plympton Lettings: 01752 330748
Saltash Lettings: 01752 845396
Ivybridge Lettings: 01752 895379

Customer Satisfaction Questionnaire - Home Moving Apprisal

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Please let us know how satisfied you were with our performance, professionalism and customer service standards when completing your home moving appraisal.

Guidance for completion
Your feedback is very important to us; this short questionnaire should take no more than 10 minutes to complete. All comments will be treated in strictest confidence, and will be used to improve our levels of service provided.

Branch:

Name of Client(s):

Date of Completion:

Address of Property:

Email Address:

Contact Telephone Number(s):

The first part of the questionnaire involves answering questions on a five-point scale.
Please highlight the appropriate answer.

Question 1

Why did you choose Maitlands to complete a home moving appraisal?

Maitlands have been used to purchase / sell a previous property

Maitlands were recommended by friends / family

Awareness of Maitlands via the "For Sale" boards

Awareness of Maitlands via the Homeseeker

Awareness of Maitlands via the Internet

Convenience of Maitlands branches

Awareness of Fine and Country (Properties of distinction)

Other (please specify below)

Question 2

What was the timeframe between your request for a home moving appraisal and the completion?

0 - 1 day

2 - 3 days

4 - 5 days

6 - 7 days

8 days or more

Question 3a

On the day of the home moving appraisal, was the property consultant punctual for the appointment?

Yes(Please refer to question 4)

No(Please refer to question 3b)

Question 3b

Did the property consultant telephone you to apologise, provide a reason for the delay and give a new estimated arrival time?

Yes

Question 4

During your home moving appraisal, were you satisfied that the property consultant was professional and knowledgeable about all aspects of selling your home?

Very Satisfied

Satisfied

Not Sure

Dissatisfied

Very Dissatisfied

Name of Property Consultant:

Question 5

Were you satisfied that the home moving appraisal was an accurate reflection of your property, based on current market conditions?

Very Satisfied

Satisfied

Not Sure

Dissatisfied

Very Dissatisfied

Question 6

Were you satisfied that the property consultant explained the contributing factors leading to the home moving appraisal provided?

Very Satisfied

Satisfied

Not Sure

Dissatisfied

Very Dissatisfied

Question 7

Are you aware that Maitlands provide the following services to our customers?
(Please tick all appropriate answers)

Open 7 days a week

Extensive marketing of your property in the Homeseeker

SMS text messaging to potential buyers

Extensive Internet marketing (Right move / property finder etc)

Online virtual tours available

In house Home Information Packs (HIPs) provided locally by Maitlands

Accompanied viewings

Regular feedback on the outcome of viewings

Maitlands New Homes

Polaris World Homes (a new concept of living in Spain)

Home Sale Network (helping you move anywhere in the country)

Maitlands Mortgage Centre

Conveyancing

Immediate online progress tracking for your sale

Centralised Sales to Completion department to track your sale from the accepted offer though to completion

Residential Letting Agents

Dedicated Customer Services Team with free phone contact number

Independent Customer Services Analysis

Question 8

Would you like further information about any of the above services that Maitlands provide?

Yes(If yes, please specify your requirements below)

I would like more information on:

Question 9

Are there any goods, products, or services that Maitlands do not currently provide which you would like to see introduced, in order to help with the sale of your property?

Yes(If yes, please specify your requirements below)

I would like Maitlands to provide the following goods, products or services:
(please be as specific as possible so we can fully consider your requirements)

Question 10a

Have you decided to instruct Maitlands to market your property for you?

Yes(If yes, please refer to question 11)

No(If no, please refer to question 10b)

Question 10b

If you have chosen not to use Maitlands to market your property, please could you indicate your reasons for this decision? (Please be as specific as possible)

Question 11

Are you aware of the goods, products and services that the Customer Service Help and Advice Centre can offer you; both now and in the future?

Yes

Question 12

Are there any goods, products or services that you would like to see introduced via the Maitlands Customer Service Help and Advice centre? (Please be as specific as possible to enable us to consider your requirements)

Question 13

Finally, please feel free to provide any further comments about the professionalism, services and standards that you have experienced from Maitlands Estate Agents.

We would like to thank you for taking the time to complete this short questionnaire; your feedback is very important to us and will be treated in confidence.

Finally, the whole Maitlands team would like to wish you a successful and efficient sale. If we can be of any further help both now and in the future, please feel free to contact us at customerservices@maitlands.biz