My name is Kelly Hewings and I am the Maitlands Customer Services Manager.
The entire Maitlands team is committed to providing excellent customer service at every opportunity to all our customers, which is why one of our company's goals is to "deliver awesome customer service". As the Customer Services Manager I welcome feedback about all aspects of our service delivery in order to measure and improve upon our performance, professionalism and our standards. If you have already bought or sold a property through Maitlands, please let us know how we performed by following the link on this page.
I appreciate that occasionally things can go wrong. If this happens, I would like to have the opportunity to apologise and more importantly to put things right for you as quickly as possible. If you find yourself with cause for a complaint, please contact me to discuss the matter at your earliest convenience, so that I can get things back on track.
I am also developing a Customer Service Help and Advice Centre, which extends well beyond the normal service an estate agent could provide. The primary focus of the centre is to provide you with a link into many varied products, goods and services to help you get the very best out of your new home, and to ensure your time is as comfortable and rewarding as possible.
If you would like to know more about the Customer Service Help and Advice Centre, or if you would like to provide feedback on any element of our service delivery, please contact me on free phone 0808 178 9866 or email me at customerservices@maitlands.biz
