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Request Tracker

Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by clients or customers.

It is powerful, flexible and built from the ground up to adapt to your organisation and needs and is used by NASA, MIT, Yale University, and Merrill Lynch amongst others.

Being an Open Source system, the Request Tracker is free and available without charge for any organisation to use.

We have helped many of our clients install and set-up a Request Tracker. Freeway also provide development, support and training if required.

If you would like more information about this, please contact us on 01752 267090 or email us on info@freewayprojects.com.

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Why Freeway?

Complete Service
We provide a complete service from start to finish. We have the in-house expertise to help you design and manage your corporate identity as well as develop, promote and host your website or web application. We provide all related services under one roof.

Unmatched Expertise
Our team is small but highly qualified and experienced in web development, database programming, graphic design and systems administration, which means that together we are able to provide businesses with a complete solution for every type of project.

Quality and Value
Freeway Projects provide a high quality service at affordable and competitive rates. We focus on quality in all our services and only work with the best tools in the industry, many open source, to provide our clients with a neat solution. And we always document our work!

Client Relationships
We value the relationships we build with our clients through honesty and transparency in all our work. Every customer is important to us, whatever size project we are asked to do.